The modules on the Passenger Service Agent course contain information on what you will be typically expected to learn on joining an airline or ground handling agency for the position of Passenger Service Agent. By completing this course, you will not only have an advantage when you start your initial training, but you will also greatly improve your chances of being employed as a Passenger Service Agent. The Passenger Service Agent course has actually been created with our partners such as Emirates. Many students who have completed our course say the confidence gained through completing the course was invaluable when in an interview situation.
The Passenger Service Agent lets you gain a deeper knowledge of the role of Passenger Service Agent and it will also be much easier for you to complete the employers’ full training programme once you are employed. You can study for the online Passenger Service Agent course at your own pace, online, in the comfort of your own home.
Module 1: The Aviation Industry
Module 2: Types Of Airlines
Module 3: Regulatory Authority
Module 4: Geography
Module 5: Airport Codes
Module 6: Time & Time Zones
Module 7: Aviation Terminology
Module 8: Aircraft Familiarization
Module 9: Theory Of Flight
Module 10: Airport & Ground Procedures
Module 11: Airport Flight Handling Agencies
Module 12: Customer Service
Module 13: Ticketing
Module 14: Passports & Visas
Module 15: Foreign Currency
Module 16: Baggage
Module 17: Airport Security & Emergency
Module 18: Ramp Safety
At the end of each module there is a self-assessment test designed to ensure that you have fully understood the module content. Your results are calculated and recorded as you move through the course. Your overall score is printed onto your final pass certificate which is awarded to you at the end of the course.