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Amadeus Expert

Statement of AchievementPlease enquire for prices and more information
Course Duration: 70 Hours
DeliveryOnline
Course REF: OTT05

Amadeus Expert Outline

Want to become an expert in the Amadeus Global Distribution System?

This course provides you with comprehensive training in the Amadeus GDS.  It’s suitable for beginners as well as those with some experience of Global Distribution Systems.

Amadeus was formed in 1987 by an alliance between Air France, Lufthansa, Iberia Airlines and Scandinavian Airlines System. Today, it is the leader in terms of number of bookings worldwide with around 35% of the global market.  Amadeus is very strong in Europe & Asia, weak in the Americas.  Airlines that use Amadeus include Air France, Iberia, Lufthansa, SAS with other companies such as Expedia, Opodo, Ian Allen, Eden Travel and Flightline also using this GDS.

This expert course covers the following;

  • Airline reservations
  • Automatic fares & Ticketing
  • Car hire
  • Hotel reservations

 

Maximum Completion Time:
70 hours to be spent within 6 months. In the event that you are unable to complete your home study course within the specified timescale, you can
request a time extension (Fees Apply)


Lesson Structure

Module 1: Airline Reservations (part 1)

  • Lesson 1 - Introduction, signing in and out, work areas.
  • Lesson 2 - Encode and Decode
  • Lesson 3 - Introduction to the PNR
  • Lesson 4 - PNR redisplay, subfield display
  • Lesson 5 - Timetable, flight details
  • Lesson 6 - Flight Availability, return availability, shortcut flifo
  • Lesson 7 - Booking Seats from Availability
  • Lesson 8 - Name Elements, Contact Elements
  • Lesson 9 - Ticketing Element, Received-From Element
  • Lesson 10 - Build and end a complete PNR
  • Lesson 11 - Cancelling and changing mandatory PNR elements
  • Lesson 12 - Mailing and billing address elements
  • Lesson 13 - General remark and OSI elements
  • Lesson 14 - SSR and frequent flyer elements
  • Lesson 15 - Cancelling and changing optional PNR elements
  • Lesson 16 - Advance seating requests
  • Lesson 17 - Seat maps
  • Lesson 18 - Request specific seats, specific seat wish, modify seating
  • Lesson 19 - Calculator and currency functions, minimum connect times
  • Lesson 20 - Help system
  • Lesson 21 - AIS

Module 2: Airline Reservations (part 2)

  • Lesson 1 - Advanced availability entries
  • Lesson 2 - Access types
  • Lesson 3 - Direct sell, waitlist, open/ARNK/passive segments
  • Lesson 4 - PNR claim, rearrange segments
  • Lesson 5 - Split PNR
  • Lesson 6 - Working with non-homogeneous PNRs
  • Lesson 7 - Working with customer profiles
  • Lesson 8 - Queue count, queue placement, option element
  • Lesson 9 - Queue access/exit, remove/delay queued PNRs
  • Lesson 10 - Segment status, schedule change, waitlist assurance

Module 3: Automatic Fares & Ticketing

  • Lesson 1 - Basic fare displays, carrier specific fares
  • Lesson 2 - Fare displays for specific dates
  • Lesson 3 - Additional fare display options
  • Lesson 4 - Fare display follow up entries
  • Lesson 5 - Fare notes
  • Lesson 6 - Itinerary pricing
  • Lesson 7 - Stored itinerary pricing
  • Lesson 8 - Best buy pricing
  • Lesson 9 - Pricing options
  • Lesson 10 - PNR fare elements
  • Lesson 11 - Ticketing

Module 4: Car Hire

  • Lesson 1 - Car location lists
  • Lesson 2 - Display and book from multi-company car availability
  • Lesson 3 - Display and book from single company car availability
  • Lesson 4 - Direct car availability entries
  • Lesson 5 - Car availability options
  • Lesson 6 - Car sell options and direct car sell
  • Lesson 7 - Car segment modify entries
  • Lesson 8 - Car terms

Module 5: Hotel Reservations

  • Lesson 1 - Hotel location lists
  • Lesson 2 - Display and book from multi-property hotel availability
  • Lesson 3 - Display and book from single property hotel availability
  • Lesson 4 - Direct hotel availability entries
  • Lesson 5 - Hotel display options
  • Lesson 6 - Hotel features entries
  • Lesson 7 - Hotel sell options and chain-specific help pages
  • Lesson 8 - Book a hotel directly and from a location list
  • Lesson 9 - Change, add to, delete from, and cancel hotel segments

Assessment

  • Module 1: Airline Reservation (part 1): 21 drills, six exercises, 10 quizzes and an exam
  • Module 2: Airline Reservations (part 2): 10 drills, three exercises, three quizzes and an exam
  • Module 3: Automatic Fares and Ticketing: 11 drills, three exercises, three quizzes and an exam
  • Module 3: Car Hire: Eight drills, three exercises, three quizzes and an exam
  • Module 4: Hotel Reservations: Nine drills, three exercises, three quizzes and an exam

Amadeus Expert

Statement of AchievementPlease enquire for prices and more information
Course Duration: 70 Hours
DeliveryOnline
Course REF: OTT05