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Amadeus Airline Reservations

Statement of AchievementPlease enquire for prices and more information
Course Duration: 40 Hours
DeliveryOnline
Course REF: OTT06

Amadeus Airline Reservations Outline

This course is perfect for someone who is wanting to gain a comprehensive understanding of Airline Reservations on the Amadeus GDS system. It covers more detail of airline reservations than in the "Introduction to Amadeus" course ensuring that you really get a great understanding of this subject!
 

Amadeus was formed in 1987 by an alliance between Air France, Lufthansa, Iberia Airlines and Scandinavian Airlines System. Today, it is the leader in terms of number of bookings worldwide with around 35% of the global market.  Amadeus is very strong in Europe & Asia, weak in the Americas.  Airlines that use Amadeus include Air France, Iberia, Lufthansa, SAS with other companies such as Expedia, Opodo, Ian Allen, Eden Travel and Flightline also using this GDS.


The Amadeus Expert course is a great course to study alongside this course   It includes all the below + Fares & Ticketing, Car Hire & Hotels too!

This is a self study course including 9 exercises, 13 self assessed quizzes and 2 final marked exams.

Maximum Completion Time:
40 hours to be spent within 6 months. In the event that you are unable to complete your home study course within the specified timescale, you can
request a time extension (Fees Apply)


Lesson Structure

Airline Reservations Part 1

Lesson 1 - Introduction, signing in and out, work areas.
Lesson 2 - Encode and Decode
Lesson 3 - Introduction to the PNR
Lesson 4 - PNR redisplay, subfield display
Lesson 5 - Timetable, flight details
Lesson 6 - Flight Availability, return availability, shortcut flifo
Lesson 7 - Booking Seats from Availability
Lesson 8 - Name Elements, Contact Elements
Lesson 9 - Ticketing Element, Received-From Element
Lesson 10 - Build and end a complete PNR
Lesson 11 - Cancelling and changing mandatory PNR elements
Lesson 12 - Mailing and billing address elements
Lesson 13 - General remark and OSI elements
Lesson 14 - SSR and frequent flyer elements
Lesson 15 - Cancelling and changing optional PNR elements
Lesson 16 - Advance seating requests
Lesson 17 - Seat maps
Lesson 18 - Request specific seats, specific seat wish, modify seating
Lesson 19 - Calculator and currency functions, minimum connect times
Lesson 20 - Help system
Lesson 21 - AIS
+ 21 drills, 6 exercises, 10 quizzes & 1 final exam


Airline Reservations (part 2)
Lesson 1 - Advanced availability entries
Lesson 2 - Access types
Lesson 3 - Direct sell, waitlist, open/ARNK/passive segments
Lesson 4 - PNR claim, rearrange segments
Lesson 5 - Split PNR
Lesson 6 - Working with non-homogeneous PNRs
Lesson 7 - Working with customer profiles
Lesson 8 - Queue count, queue placement, option element
Lesson 9 - Queue access/exit, remove/delay queued PNRs
Lesson 10 - Segment status, schedule change, waitlist assurance
+ 10 drills, 3 exercises, 3 quizzes & 1 final exam

Amadeus Airline Reservations

Statement of AchievementPlease enquire for prices and more information
Course Duration: 40 Hours
DeliveryOnline
Course REF: OTT06